Privacy Policy
Last Updated: April 27, 2026
At Cipher Trade, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, complete identity verification, or contact support. This includes: personal identification information (name, email address, date of birth); government-issued ID for KYC verification; financial information (bank account details, transaction history); and device and usage information (IP address, browser type, pages visited).
2. How We Use Your Information
We use the information we collect to: provide, maintain, and improve our services; process transactions and send related information; verify your identity and prevent fraud; comply with legal obligations including AML/KYC requirements; send promotional communications (with your consent); and analyze usage patterns to enhance user experience.
3. Information Sharing
We do not sell your personal information to third parties. We may share your information with: service providers who assist in our operations; law enforcement or regulatory authorities when required by law; other parties with your explicit consent; and in connection with a merger, acquisition, or sale of assets (with appropriate notice to users).
4. Data Security
We implement industry-standard security measures to protect your personal information, including encryption of data in transit and at rest, regular security audits, access controls, and employee training. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information for longer periods as required by law (typically 5-7 years for financial records). You may request deletion of your account and associated data, subject to legal retention requirements.
6. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser, but disabling certain cookies may affect platform functionality. We use both session cookies (deleted when you close your browser) and persistent cookies.
7. Your Rights
Depending on your jurisdiction, you may have the right to: access the personal information we hold about you; correct inaccurate or incomplete information; request deletion of your personal information; object to or restrict certain processing; and data portability. To exercise these rights, contact [email protected].
8. International Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses approved by relevant data protection authorities.
9. Children's Privacy
The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will take steps to delete such information promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on the platform and updating the effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
For privacy-related inquiries, contact us at [email protected]